RETURN POLICY

Last Update on: 15 Feb 2024
  • Our return policy allows you to initiate a return for your purchase within 2-7 days from the date of purchase. This policy is applicable in case the products do not meet your expectations or show signs of a manufacturing flaw after being received.
  • For the return to be successful, the products being returned must be in the same condition as when they were received and must be in their original box or packaging.
  • We are delighted to offer free return shipping to our valued clients in the United Arab Emirates (UAE). Our team will ensure that a dependable courier picks up the returned products at a time that is convenient for you. 
  • Once we receive the items you have returned, we will begin the refund process. Our team will carefully examine the items within 2-3 working days to ensure that everything is in order. After that, we will initiate the refund on your credit card or the original payment method you used. Please keep in mind that the time it takes for the credit to appear in your account will vary depending on your bank's processing schedule, but it is typically between 7 and 14 working days.

Return Shipping Details

  • Within the UAE: Return shipping is free for the first return. From the second return onwards, a fee of AED 30 will be applied.
  • For International Deliveries:
    • Saudi Arabia & Oman: Return shipping fee is AED 100.
    • Kuwait: Return shipping fee is AED 150.
    • Bahrain, Qatar & Other International Destinations: Return shipping fee is AED 200.
  • Note: It is important to note that if our team of experts determines that the product has been damaged as a result of misuse, the return process will not be approved.